fulfillment policy
Scope of Services
Our offerings include, but are not limited to:
Web Design and Development
Digital Marketing Strategies
Branding and Identity Development
Social Media Management
Content Creation and Copywriting
Search Engine Optimization (SEO)
Graphic Design and Visual Communication
Project Initiation
Consultation: We begin with a thorough consultation to understand your business goals, target audience, and project requirements.
Proposal Submission: Based on the consultation, we provide a detailed proposal outlining the scope of work, deliverables, timelines, and pricing.
Agreement and Deposit: Upon approval of the proposal, both parties sign a service agreement. A deposit, as specified in the agreement, is required to commence work.
Project Timeline
Scheduling: We provide an estimated timeline for project completion, which may vary based on project complexity and client responsiveness.
Milestones: The project is divided into phases with clear milestones and deliverables.
Adjustments: Any changes to the project scope may affect the timeline. We will communicate any adjustments promptly.
Deliverables
Quality Assurance: All work undergoes rigorous quality checks to meet our high standards and your expectations.
Delivery Format: Deliverables are provided in agreed-upon formats (e.g., PDF, JPEG, HTML, etc.).
Delivery Method: Files and materials are delivered via secure email, cloud services, or other pre-arranged methods.
Revisions and Approvals
Revision Policy: Our services include a specified number of revisions, as outlined in the service agreement.
Feedback Process: We encourage timely and constructive feedback to ensure project momentum.
Additional Revisions: Extra revisions beyond those included may incur additional fees, which will be communicated in advance.
Communication
Point of Contact: A dedicated project manager will be assigned to you for consistent communication.
Availability: We are available during standard business hours [insert business hours and time zone].
Methods: Communication can be conducted via email, phone calls, or virtual meetings, depending on your preference.
Payment Terms
Invoicing: Payments are scheduled according to the milestones outlined in the service agreement or a monthly retainer.
Payment Methods: We accept payments via bank transfer, credit/debit cards, or other agreed-upon methods.
Late Payments: Delayed payments may result in a pause of services and could incur late fees as specified in the agreement.
Cancellation and Refunds
Client-Initiated Cancellation: If you choose to cancel the project, please provide written notice. Refunds will be assessed based on work completed up to the cancellation date.
Company-Initiated Cancellation: We reserve the right to cancel services under certain conditions, with prior notice and a fair refund for unrendered services.
Non-Refundable Deposits: Initial deposits are typically non-refundable unless otherwise stated.
Confidentiality
Privacy Commitment: We respect your privacy and will not disclose any confidential information obtained during our engagement.
Data Security: All client information is stored securely and used solely for the purpose of delivering our services.
Ownership and Intellectual Property
Client Rights: Upon full payment, you own the rights to all final deliverables.
Portfolio Usage: We reserve the right to showcase completed work in our portfolio and marketing materials unless you request otherwise in writing.
Dispute Resolution
Good Faith Effort: We aim to resolve any disagreements amicably through open communication.
Legal Recourse: If a resolution cannot be reached, disputes will be handled according to the laws of California.
Modifications to Policy
Policy Updates: We may update this Fulfillment Policy as needed. Any changes will be communicated to you and updated on our website.
Effective Date: This policy is effective as of 10/04/2024.
Contact Information
If you have any questions or concerns regarding this Fulfillment Policy, please contact us:
Email: support@elitecreatif.com
Phone: (818) 661-8478